Rental Policies For Direct Bookings
Rental policies will differ depending on how you booked. Please review the following terms and conditions in their entirety. We will be happy to answer any questions that you may have. These policies apply ONLY to reservations that are booked directly with us. Reservations coming through an OTA will have a channel-specific deposit (payment) schedules and cancellation policies.
We have two seasons in the US: High and Standard
High Season: If your reservation includes ANY dates between December 1st and April 30th, your reservation is in the High Season and you are covered by the High Season deposit policy and the High Season cancellation policy.
High Season Deposit Policy and Cancellation Policy
High Season Deposit Policy and Cancellation Policy: If your reservation includes ANY dates between December 1st and April 30th you are covered by the “High Season” cancellation policy. For High Season reservations, you must pay an initial payment of $750 to reserve it. This payment is nonrefundable if you cancel at any time. Your next payment is due 90 days prior to arrival and this payment too is nonrefundable once paid, regardless of your reason for cancellation. For these stays then, if you cancel more than ninety (90) days prior to the start of your lease term, you will lose your initial $750 payment. If you cancel ninety (90) days prior to the start of the lease term or less, you will NOT receive a refund.
Standard Season Deposit Policy and Cancellation Policy
All other reservations (those with ALL stay dates outside of December 1 to April 30th) are covered by our Standard cancellation policy. For Standard Season reservations you must pay a minimum initial payment of $300 to reserve it. This payment is nonrefundable if you cancel at any time. Your next payment is due 60 days prior to arrival and this payment too is nonrefundable once paid, regardless of your reason for cancellation. For these stays if you cancel more than sixty (60 days) prior to the start of your lease term, you will lose your initial $300 payment. If you cancel sixty (60) days prior to the start of the lease term or less, you will NOT receive a refund.
You must complete the reservation and return a signed copy to us within 48 hours of receipt or we cannot guarantee the reservation. If Splashy does not receive any payment on time, we may cancel the reservation. Once we have received payment we will send written confirmation via email. You agree to pay the total amount due, as scheduled, or your rental may be canceled without refund.
You will receive the Property in a reasonable condition and you shall maintain the Property. You will be liable for any loss or breakage of the contents of the Property. If there is breakage or damage to the Property or the furnishings or appliances, you shall report such finding to Splashy Ventures as soon as possible. Splashy Ventures offers a Vacation Rental Damage Protection Plan that covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or actual cash value of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage Protection Plan coverage are contained in the Description of Coverage or Insurance Policy (www.vacationrentalinsurance.com/G10VRD). The Vacation Rental Damage Protection Plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Splashy Ventures LLC any amount payable under the terms and conditions of the Vacation Rental Damage Protection Plan. Please contact Splashy Ventures LLC directly if you do not wish to participate in this plan or assignment.Please note that the damage insurance does not cover intentional damage, negligence, or willful or malicious damage to the home. The damage insurance may not be used to cover damages caused by a pet unless the pet has been approved and included on the pet addendum.
Here are the “Don’ts”
Don’t smoke inside. Don’t sit outside with the door opened so the smoke smell goes inside the house. Don’t redecorate, alter or move furnishings or artwork. Don’t bring any pet on the property that you have not previously declared. Don’t park RVs, campers or motor homes on the Property. Boats may be accommodated but only with prior approval. Don’t allow more people in the house than the maximum allowed for sleeping per the property reservation receipt. Don’t use this property for events, such as weddings, parties, reunions, etc., except at the sole written authorization of Splashy Ventures.
Don’t attempt to assign this agreement or sublet this property. Further, Splashy Ventures does not rent to non-family groups unless all members are 25 years of age or older. If we determine at check-in or thereafter that tenants do not meet the specified age requirements, the rental agreement is breached and the tenants will be denied access to the property or subject to eviction without refund. All Splashy Ventures properties have a clearly stated maximum occupancy. Exceeding the occupancy will incur similar penalties.
Substitute Property: In the unlikely event that the property you reserved becomes unavailable for whatever reason, Manager will attempt to accommodate you with a comparable property and will issue a full refund if comparable property is not available. If a more expensive property becomes available, Manager will attempt to accommodate you with the more expensive property, at no additional cost to you. Manager acts as Agent for the Owner of the property. Manager is not the Owner of the property. If the Manager is unable to find alternative housing, the liability of the Manager to Guest shall be limited to the refund of all sums paid by Guest for the Property. No further liability to Guest shall be provided.
Travel Insurance: Guest may have the option to purchase travel insurance from a third party company providing such insurance. Payment for travel insurance is due at the time of booking. Such insurance is optional. Upon filing a Guest claim, all rents and other charges are fully due and payable to Manager. Any refund to be issued will be handled through the Travel Insurance Company. Please visit www.csatravelprotecction.com/certpolicy.do?product=G-330CSA to obtain your travel insurance policy or certificate of insurance for your Covered Trip if you have paid or authorized payment for travel insurance. The travel protection, if purchased, includes insurance coverage for Trip Cancellation, Trip Interruption, Travel Delay, Baggage Delay, Baggage and Personal Effects, Accidental Death & Dismemberment, Emergency Assistance, Medical or Dental Expenses, and Rental Car Damage. Please read your document carefully as certain limitations, restrictions and exclusions apply. The insurance is underwritten by Generali US Branch and the non-insurance assistance services are provided by CSA’s designated provider. Please contact CSA at 866-999-4018 if you have questions.
Air Conditioning and Heat
All properties have central refrigerated air and heat and fans, with the exception of The Shack. The Shack has a mini-split in the main building and a wall unit in The Flunky.
No security systems will be engaged during your stay and neither Splashy nor the Owner’s insurance covers any loss to your possessions.
Controversy & Legal Terms
This is specific to the location of your rental and outline in your rental agreement.
Health and Safety Concerns
Lead. There are no known lead-based paint hazards on The Property. Wildlife. Wildlife may pose a danger so approach all wildlife & outdoor areas with caution. Bed Bugs. The Property has been inspected to ensure no bed bugs are present, so the presence of any bed bugs is presumed to have been caused by Guest unless Guest provides clear and convincing proof otherwise. Guest must vacate the property immediately without refund and pay for treatment to remove the bed bugs. Allergens and Aggravants. Houses are cleaned according to usual and customary accommodations standards by Mgt. Co. Guest assumes responsibility to remediate any symptoms resulting from allergies or aggravants, including but not limited to coughing and sneezing. Odor from seagrass, etc. is unavoidable. Smoking and Vaping. Smoking and vaping are prohibited on the Property, including outside. Fireplace Usage. All guests and third-party invitees are strictly prohibited from using any fireplace located on the Property. Candle Usage. Guests are prohibited from using candles, including outside.
Not all of our properties have completely fenced yards. If this is important to you, please ask prior to signing the agreement.
Hurricane or Storm Policy
No refunds will be given. PLEASE CONSIDER THE PURCHASE OF TRAVEL INSURANCE.
Pet Policy. Pets are not allowed unless a pet addendum is approved and the corresponding payment is received.
Emotional Support Animals (ESA’s). ESA’s are subject to the pet policy.
Service Animals. “Service Animals, “as defined by state statute (including animals in training), are exempt from this section. A person who knowingly and willfully misrepresents herself or himself as using a service animal or being qualified to use a service animal commits an offense as laid out in the rental agreement.
Removal. The Mgt. Co. reserves the right to remove any animal for inappropriate behavior.
Other Pet Requirements:
- Minimum age is 1
- Current on vaccinations
- Pets cannot be on furniture unless covered with personally-supplied coverings
- Proper disposal of pet waste is required. Meaning bagged and disposed of in a trash can, not left in the yard.
- Apparent pet damage is deducted from the deposit.
- Pet noise, audible to neighbors, is prohibited. All dogs bark at some point. We are talking about excessive barking.
- Pets cannot be bathed indoors.
- Pets must be isolated for repairs
- Max 2 pets generally. Please contact us prior to booking if you have more than 2.
Property Access and Use
Access by Mgt. Co. Mgt. Co. and its agents may enter the Property as necessary to protect or inspect The Property; for repairs or services; for viewing by prospective buyers, or; for emergencies. Notice must be provided to extent reasonable under the circumstances. Commercial Use. Commercial use of the Property is prohibited, including but not limited to, public events or productions. Parking. RV’s, trailers, campers, boats without written permission, buses, & all non-passenger vehicles are prohibited. Air Conditioning & Heat. Guest cannot set the Air Conditioning below 71° or the Heat above 78°. Properties have central air, heat, & fans, except The Shack & Fish Camp. The Shack has a mini-split in the main building and a wall unit in The Flunky. Fish Camp has a wall and a vent from central heat & AC that guests do not control, except to turn off. SOHO has no air conditioning. Heat is via the wood stove. Internet, Phones, & Cable. Properties have internet access, except SOHO. Passwords are provided but limited help is provided otherwise. SOHO has no phone or cable but does have free-to-air TV. There are TV’s & DVD’s. Safe Use. Guest shall comply with all laws and rules affecting it. Fireworks, grills, open flames, intoxication by occupants, and inherently dangerous activities are prohibited. Fire extinguishers must be used appropriately. Report chirping alarms, as they indicate low batteries in safety devices. Furniture cannot be taken outside. Alarms and smoke detectors cannot be tampered with. Use the overhead stove fan when cooking to avoid accidental activation of smoke detector. The quiet enjoyment of neighbors must not be disturbed. Social Functions on the Property. No parties, groups, gatherings, events, or other social functions are allowed unless specifically authorized by Mgt. Co. Upon a violation of this term, Guest agrees to vacate the Property, or be subject to removal by police. On-Site Services. Any on-site services outside of those provided by Mgt. Co. require written consent by Mgt. Co. before being allowed on the Property. Maintenance. Property will be inspected prior to Rental Period, to ensure that the Property is clean, and in good repair. Guest must provide notice of any problems within 24 hours of discovery or the time a reasonable person would have discovered the problem, or Guest waives any related claims. Responses shall be made as Mgt. Co. reasonably deems appropriate. Absent gross negligence by Mgt. Co., faulty equipment, appliances, internet & phone services; bugs; noise, a warm refrigerator, a cold pool, or; inclement weather, and other similar complaints do not constitute breach of contract. Service charges resulting from a false report by Guest, as reasonably determined by a service provider, shall be charged to Guest. Cleanliness. There is no daily maid service. Garbage. Guest must keep trash and recyclables separated by the designated bins. Guest must take trash and recycling to the curb the night before assigned pickup days. Guest should consult the house directory for exact dates and questions.
Check In / Check Out
Check in: Begins at 4 pm EST. In rare occasions cleaning may require longer and the property may not be ready by 4 pm.
Checkout time is 10 am on the departure date. Please close and lock all doors and windows before departing or you may be held financially responsible should a burglary occur, or should any water damage result from open doors or windows. Unauthorized late checkouts are subject to additional fees as laid out in the rental agreement.
There are NO early check-ins or late checkouts between December 1 and April 1st or on holidays.
We provide an initial supply of paper towels, toilet tissue, trash bags, facial tissue and similar items, along with small shampoos and soaps and some laundry detergent. For paper towels this means at least 1 full roll and for toilet tissue this means at least 2 rolls per bathroom. These are not replenished during your stay.
You may reserve a property at a time when no construction is nearby, but construction could begin prior to your arrival. We regret any inconvenience but cannot control these situations. Refunds and relocations cannot be considered.
Décor, furnishings and amenities are subject to change without notice. Generally these changes are for the better, but please don’t contact us because the décor has changed and that throw pillow you fell in love with is no longer in the home.
All homes are pet-friendly. This means that a pet has been in the home at some time. If you have pet allergies you should not rent our homes. This does not mean that the home has not been cleaned, it simply means that we will not refund your money if you rent a “pet-friendly” home and find it aggravates your allergies.
Note: If you book on this website you are accepting the terms and conditions of the rental agreement, a binding legal document, verifying that you are an adult and financially responsible for any damage made by parties present during your occupancy dates Any reservation made under false pretense will result in eviction with loss of deposit and rent.
If you have any questions regarding this policy, or your dealings with our website, please contact us here: [email protected]
Splashy Ventures PO Box 300760 Austin, Tx 78703